However, both variants follow the same basic concept: They organize and automate problem-solving processes using a tracking system and increase the efficiency of the support. There are two different support levels: firstly, the service area, which is responsible for external customers (consumers or companies), and secondly, support teams, the internal clients, i.e. You can also call it a trouble ticket system, support ticket, request management, or incident ticket system. In layman language, the Ticketing system is a tool designed to help companies to manage and solve their customer problems or give them support. There are only a couple of completely open-source ticketing system (or help desk software) those can be used to provide help or information to customers to solve issues or problems.
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